How it Works

What to do when it’s time for a resole:

Shop Drop Off

You can drop off your shoes at our shop anytime during our regular business hours!

This is a great option if you have any questions about your shoes, the order form, our process, or want to check out our selection of new shoes and gear.

Hours:

Mon - Thurs - 10am – 5pm

Friday - 10am – 4pm

Weekends and Statutory Holidays - Closed

Location:

132-2936 Amy Rd, Langford, BC V9B 0B2

Mail In

Please first verify with us that your shoes are repairable. When you get the go ahead, tag each pair of shoes with your name and contact info and fill out the online form, this includes boxes that have multiple pairs of shoes or group orders. For group orders please note the name of the shipper arranging the group order in the comments section of your online order form. Don’t forget to read through our terms of service before sending them in!

You can ship your shoes to:

West Coast Resoles

132 - 2936 Amy Road

Victoria, BC

V9B 0B2

Please note that we can only receive shoes shipped to us from within Canada.

Return Shipping:

Return shipping ranges from $15-30 per pair depending on your package size, weight and destination. Shipping multiple pairs at at time drastically reduces the shipping cost per pair. We can ship shoes within Canada and cannot ship to the US or internationally.

All postal orders are shipped out once invoices are paid in full and you will receive a tracking number directly through the courier.

Group Orders: We offer free Canada-wide return shipping on boxes of 8 or more pairs of shoes. All invoices must be paid within one week to qualify for free return shipping. Any outstanding invoices beyond seven days within a group order will be billed for shipping and sent individually once payment is received. This offer is for mail in shoes only.

All pairs of shoes must be tied together and tagged with your name, phone number and email. Please indicate the shipper of the shoes in your order form if you are a part of a group mail in order.

Gym Drop Box

In the gym you will find a collection box and tags to label your shoes upon drop off. Strap your shoes together including multiple pairs if you have more than one.

Each shoe tag must include the following information:

  1. Name

  2. Phone number

  3. Email address

  4. Gym name

Fill out the online order form and put your shoes in the drop box at one of our partnered climbing gyms. We collect shoes according to the schedule noted on the calendar below. When your shoes are repaired, you will be invoiced via email. Shoes will be shipped back to the gym they were collected at five days after the invoice date if the invoice is paid. If your invoice is not paid in time you will have to wait for the next shipping date

Drop Boxes currently open at:

  • BoulderHouse Victoria

  • WIP Nanaimo

  • WIP Courtenay

  • Ground Up Squamish

  • Hive Vancouver

  • Hive North Shore

  • Hive Surrey

  • Hive Port Coquitlam

  • Project Cloverdale

  • Base5 Coquitlam

  • Base5 North Vancouver

  • Gneiss OG Banks Kelowna

  • Bolder Community Calgary

Stay tuned for: Romper Room Nanaimo and Hive Winnipeg

Drop Box Pick Up Calendar: